Natixis Assurances, the insurance arm of Groupe BPCE, the second-largest banking group in France, and Guidewire Software, a provider of software products to general insurers, today announced that Natixis Assurances has selected Guidewire ClaimCenter® as its platform for claims management.
The insurer has also chosen the Guidewire Digital application, CustomerEngage Account Management, to boost the digital experience of its customers. Capgemini, a global leader in consulting, technology, and outsourcing services, and a Guidewire PartnerConnect® Premier Consulting alliance member, has been chosen to manage the system integration.
Guidewire’s Core and Digital products will replace Natixis Assurances’ legacy claims management system, and support the insurer in providing new capabilities to help deliver on its service commitments. Natixis Assurances plans to deploy Guidewire software across all four lines of business, one every six months, over two years.
“Natixis Assurances’ ambition is to improve our competitiveness and service quality,” said Nathalie Broutèle, CEO Natixis Assurances, Business non-life insurance. “When a claim occurs, that is the moment of truth in our customer relationship, and the quality of our service is vital.”
Guidewire Core and Digital products will enable Natixis Assurances to:
* Improve customer and staff experience with rich, well-structured screens, intuitive ergonomics and real-time reporting;
* Ensure higher level of control over management costs, through simpler processes and automation;
* Enhance claims files management, by improved monitoring and alerts; and
* Boost employee satisfaction levels, by allowing staff to focus on higher value, and more interesting tasks.