Leading insurance and assistance provider, Collinson Group, has been appointed as travel insurance partner for Saga, the over 50s insurance and travel group. In need of a partner that could offer exceptional value and improve the experience for its customers, Collinson was selected as the best fit for Saga following a comprehensive review.
Collinson will provide travel insurance for its standalone and Saga Holidays optional included travel insurance. With over 40 years’ experience in the travel insurance industry, Collinson will deliver a full-service solution, from underwriting through to claims and assistance. As part of the partnership, Collinson will also manage the insurance for Titan Travel, a Saga-owned luxury travel specialist.
The Defaqto 5-star rated insurance products include Collinson’s Stranded Traveller product, rebranded as Delayed Flight Assistance for Saga, which in the event of a flight delay offers access to over 950 airport lounges across 100 countries. Available to all travel insurance customers, it covers the policyholder and up to four companion travellers.
Richard Coleman, Collinson Group’s European Director, commented: “We are delighted to be working with Saga and this partnership is a significant addition to our travel insurance portfolio. There are considerable similarities between our two businesses, especially around our approaches to customer satisfaction and reinforcing brand loyalty.
“We look forward to working with the Saga team, driving growth and success through innovation and enhanced customer experiences such as our Stranded Traveller product, which provides Saga customers with access to our global airport lounge network in the event of a flight delay.”
Gary Duggan, CEO Saga Services, commented: “We are pleased to have appointed Collinson as the new underwriter for Saga’s travel insurance. They provide the first-class service that our customers expect and offer even greater control of the claims process which will significantly improve the customer journey. We look forward to exciting developments as the partnership takes shape through 2018 and beyond to further enhance our cover.”
Saga has often led the market in making innovative changes to meet the needs of the modern traveller and carefully constructed the insurance product using their travel expertise and knowledge of their customers. It insures thousands of travellers each year, including many with wide ranging pre-existing medical conditions and was looking for a provider with an appetite to continue this pioneering approach alongside providing exceptional value and customer service.