Genasys Technologies has introduced a fully automated, zero-downtime deployment process for Build, its cloud-hosted product configuration tool.
This new process negates the need for maintenance windows as tech teams can deploy and test software updates in real time and seamlessly switch customers to the new improved system as soon as it has been verified as working.
“Update management for policy administration systems is a major business expense as well as a major headache,” says Genasys UK chief operating officer, André Symes. “You typically have to close the system to customers for a period of time. While this can take place outside normal business hours, in today’s digital world our customers no longer recognise the 9 to 5 working window. They want to be able to buy insurance, update their policy or make a claim 24 hours a day, 365 days a year.”
Symes says: “Our new process means that anyone using Build can release small improvements as often as they want as there is no interruption to day to day business. As well as saving money, it means the business can deliver immediate added value to its customers rather than having to wait to undertake a significant update involving multiple features, delivering true competitive advantage. Zero downtime means zero inconvenience to the customer which is really what it’s all about.”