Auto Legal Protection Services (ALPS), one of the UK’s leading providers of motor claims solutions, legal expenses and additional products, has launched a new motor breakdown service for the insurance market, with Smartphone Assistance Tracking.
In partnership with The Mansfield Group (TMG) the new motor breakdown model is focused on the customer journey, making sure the right resource is provided first time – the right equipment, parts, labour and vehicles necessary. This accurate situation analysis results in efficiency and speed of recovery. This, coupled with its smartphone assistance tracking, for both personal and commercial motor and state of the art recovery vehicles, will enable intermediaries to completely differentiate their motor breakdown offering in the market.
ALPS Road Rescue also gives policyholders exclusive access to 18 TMG owned Service Centres placed around the UK, with fully equipped workshops including LGV commercial vehicle repair facilities, which are fully operational 24/7, 365 days a year and fitted with comfortable, modern waiting rooms, helping customers to get back on the road as quickly as possible. They also provide vehicle storage facilities available for secure overnight storage.
TMG operates the claims and assistance service from a single contact centre. Clients are updated throughout the recovery process via a tracking link sent directly to them via text message, no matter what time of day or night, so they know exactly where their recovery operator is at any one time. No mobile App is necessary. Every action is time stamped and recorded for complete transparency.
Policies are underwritten by an ‘A- Rated’ Insurer.
The Mansfield Group (TMG) has 40 years’ experience in the vehicle recovery market. Its ﬂeet of trucks are Euro 6 compliant, enabling them to work in congested areas and they have a full ﬂeet replacement plan in place. This places them above any of their competitors. TMG are the only company in their industry to be rewarded with 5 ISO awards and have been one of the leading suppliers of motor recovery services to well known brands for many years. As a testament to their performance, they are the trusted recovery provider for 14 Police Authorities and 5 Ambulance Trusts, who require expert assistance in difficult circumstances.
The ALPS and TMG dedicated teams will be working very closely to ensure that a streamlined customer experience is a consistent focus, catering for ALPS’ wide range of broker partners and their clients.
Lee Riley, Managing Director, ALPS said: “We’re very proud of our new ALPS Road Rescue service. It includes market-leading technologies such as recovery operator tracking and state of the art recovery vehicles that will enable brokers to completely differentiate their motor breakdown offering in the market. It has already received immense praise from our existing insurer and broker partners who value our commitment to seeking out new ways to exceed customer expectations and streamline the customer journey throughout the claim.”
Dave Holbrook, Head of Operations, The Mansfield Group said: “The Mansfield Group are both delighted and very proud to have been selected to support the ALPS Road Rescue Service. This partnership brings together two truly customer centric organisations with decades of experience and expertise in the service environment. The values and beliefs of each organisation are matched perfectly and we look forward to developing the relationship by offering bespoke and tailored service that will exceed the expectations of the customers.”