Specialist insurer Ecclesiastical is trialling LeakBot, a smart water leak detection device, in the homes of its brokers and their customers.
Escape of water is one of the most common sources of domestic property damage in the UK. The industry pays out around £1.8m each day to help homeowners cope with the misery of burst pipes. Following the so-called ‘Beast from the East’ last year, the industry paid homeowners £194m, the highest amount ever paid in a single quarter. In just one day an amount equivalent to 48 bathtubs of water can escape from a burst pipe.
Often leaks are hidden and water escapes slowly over a long period of time meaning that home owners only discover the issue when it’s already caused considerable damage. From drying out the property, agreeing the specification with the customer, completing the tender process and beginning repairs, the average lifecycle of a large water loss incident can be lengthy. Homeowners may also need to find alternative accommodation during repairs, causing a huge inconvenience to the customer.
In partnership with HomeServe Labs, Ecclesiastical is evaluating LeakBot as part of its innovation programme which focuses on solving customer problems. LeakBot is a smart water leak detector that once clipped next to a stop tap detects leaks anywhere on the mains water system. The technology measures air and water temperatures in the home and instantly alerts the customer when a leak is detected. Members of the trial will then use HomeServe’s ‘Find and Fix’ service to repair the leak.
Nicholas Hartley, Head of Business Improvement and Innovation at Ecclesiastical said: “As part of our innovation programme we’re trialling LeakBot devices with some of our brokers and their customers. We know escape of water incidents can be distressing for customers which is why we’re trialling innovative solutions to detect leaks large or small as early as possible.”
Joshua Meadowcroft, Team Leader – London Private Clients at Aston Lark Insurance said: “Escape of water claims can be a huge issue for many clients. It’s great to see an insurer looking to be proactive by mitigating losses.”