ITRS Group, the leading provider of real-time monitoring and analytics, has been selected to provide ITRS Capacity Planner to CDL, a leading provider of software solutions for the insurance market. CDL work with brokers like the Ardonagh Group, plus leading insurance brands like Swinton, Ageas and Sainsbury’s. The Stockport based company upped its turnover to £52m in 2018.
ITRS Capacity Planner (formerly Sumerian Capacity Planner) will initially be used with CDL’s flagship Strata solution to provide capacity management and planning to enhance customer experience and efficiency.
“We evaluated a number of solutions for capacity management and ITRS Capacity Planner proved to be the ideal solution for our advanced technology estate and demanding requirements. We are aligned as organisations in our approach to developing valuable partnerships”, said Clive Simpson, Head of Service Management, CDL. “Our investment in capacity management reflects our customer-centric approach to provide our clients in the always-on economy with certainty and exceptional customer experience.”
Traditional approaches to capacity management focus largely on reporting the historical utilisation of resources and providing the capability to react quickly when alerts are received, and thresholds are crossed. CDL have committed to implementing a proactive capacity management approach and will be able to identify future bottlenecks long before clients and internal systems are impacted.
Guy Warren, CEO, ITRS Group, “We are delighted to provide CDL with our leading capacity management and planning tool. Most companies now rely on technology to provide their customers with services, and the size and complexity of that technology continues to grow. ITRS Group was born and operates in the most demanding markets and that makes us the natural selection for leading enterprises with complex requirements, which is why we are working with CDL to implement effective solutions to ensure systems are running smoothly and efficiently.”
As ITRS Capacity Planner is the only solution with certified integrations to ServiceNow, this partnership will further build the CDL strategy to bring the customer experience to the forefront of service delivery.