One thing that many UK cat and dog owners agree on is that when the chips are down, you need an insurer that isn’t going to quibble over T&Cs and helps your good companion back to full health if at all possible. Pet insurance is one of those products that attracts a great swathe of comments, good and bad, online via Twitter, FB and other social media, so here is some good news;
Bought By Many, the UK’s fastest growing insurtech, has been named the UK’s most trusted pet insurance provider at the 2019 Moneywise Customer Service Awards in London. The awards, voted for by over 32,000 members of the public, are given to the most trusted financial services provider in a range of fields.
Hugely popular with its customers, Bought By Many won the category despite not being named on the original drop down list of companies to vote for – with voters having to enter its name manually. Bought By Many is committed to providing clear and comprehensive insurance products to its customers, and was also the first UK insurer to be awarded the Clear & Simple Mark by Fairer Finance.
Bought By Many designs unique insurance products using search data and consumer feedback, and won the Gold Trusted Service Award in 2018 and 2019 award from Feefo, with more than 7,500 five-star reviews on the platform in the past year.
Commenting on the winners, Moneywise’s Rachel Rickard Strauss said:
“Customer service matters. So much so that 32,000 readers took the time to share their views with us on the companies that that are getting it right – and those that got it wrong this year.
Great customer service and trust remains as important now as ever. You can have the whizziest apps, websites and products in the world, but if a customer can’t easily get a complaint resolved, or speak to a human if they need to, that’s what will stick in minds. Whilst technology continues to transform the way financial products are delivered, companies must not lose sight of this.”
Steven Mendel, CEO and Co-founder of Bought By Many commented:
“We’re delighted with this win – it affirms our commitment to both innovative technology and customer service. It reflects the huge efforts the team puts into our service and confirms our focus on customers is the right approach to pet insurance. We provide insurance we’re proud of and are committed to ensuring our products mean better insurance for everyone.”
Bought By Many has grown its pet insurance business more than 100% year on year since the products launched in 2017, while maintaining industry-beating customer satisfaction scores with unique products built around customer needs.
For more information on Bought by Many, visit boughtbymany.com/pet-insurance
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