MetLife UK has launched a medical tele-underwriting service for its range of Group Insurance products, which will expand choice for intermediaries and their customers.
The new service, launched in partnership with award-winning provider Medicals Direct Group (MDG), provides an alternative to traditional written Health Questionnaire forms by offering flexible telephone consultations with highly trained medical professionals at a mutually convenient time slots, including evenings and Saturdays.
Tele-underwriting helps ensure that customers answer all relevant and necessary questions, and cuts down the time spent on follow-up questions. It also enables customers to talk through any issues or queries which may help avoid the need for further medical evidence. Customers who would prefer to complete a traditional paper based form can still do this, returning their completed form via post to MetLife UK.
MDG, which was founded in 1994, employs a panel of highly-trained medical professionals to conduct telephone consultations, with calls lasting approximately 30 minutes.
Customers opting for tele-underwriting need to complete a Telephone Consultation Consent form, and will be contacted by MDG within three working days to arrange a mutually convenient time for the telephone consultation. A copy of the transcript can be provided to customers on request.
Adrian Matthews, Employee Benefits Director, MetLife UK, said: “At MetLife we believe it is important to provide greater choice for customers and the launch of tele-underwriting gives our customers another option to decide what best suits their needs.”
MetLife UK is established as the UK’s third largest Group Life insurance provider (measured by number of schemes it insures and the sixth largest Group Income Protection provider (measured by in-force premium).