A leading Suffolk-based insurance broker is celebrating being recognised for providing a trusted service. PolicyBee, based at Brightwell Barns in Ipswich, has been awarded Feefo’s Platinum Trusted Service Award, following a succession of Gold Awards five years running.
Platinum is the most prestigious of the Feefo accolades and can only be achieved if you have received the Gold Trusted Service Award for three consecutive years. The awards, which have been running since 2014, celebrate businesses that have received at least 50 reviews of a rating of at least 4.5 over the past year.
The broker received 403 reviews with an average rating of 4.9 between 1st January and 31st December 2019.
Kerri-Ann Hockley, head of customer service at PolicyBee, said: “We are thrilled to have been awarded the Feefo Platinum Trusted Award. This recognition is testament to the hard work of our fantastic team of highly skilled account executives.
“Customer service is our priority and every single member of our team aims to deliver a great service with every interaction with customers. As a business we welcome constructive feedback as it’s what enables us to fine tune the service we deliver.
“Our aim has always been to offer a service that is painless, friendly, easy to understand and efficient and the feedback we receive via Feefo enables us to keep an eye on how we’re doing and make adjustments where needed.”
Currently PolicyBee is rated as 4.8 out of five from a total of 3,140 reviews. PolicyBee is an independent, digital insurance specialist. Founded in 2011 its aim is to make business and charity insurance painless.
A Flikr video has been created to celebrate PolicyBee’s platinum status, this can be found at: https://www.flickr.com/photos/142629646@N02/49639546838/in/album-72157713423859463/