Fraud Attempt Every Five Minutes, Says ABI

The latest from the ABI: The industry’s relentless pursuit of insurance cheats to protect honest customers is delivering results, with the equivalent of nearly 300 fraudulent claims and just over 2,000 dishonest applications being detected every day according to the ABI’s most in depth  annual insurance fraud figures out today.

In one case, a bodybuilder, who claimed for injuries sustained when he was knocked into a garden pond by a digger, had his claim dismissed in court for ‘fundamental dishonesty’ after he was filmed careering down Europe’s highest waterslide, even though he claimed he was scared of heights. He was also ordered to pay £14,000 in legal costs.

In another case, a trainee GP was suspended from practicing for a year, after she admitted inventing the theft of wedding and engagement rings. Evidence against her included Facebook posts to the jeweller re-making the rings, where she admitted that it was a false claim.

Fraudsters caught out by the City of London Police’s Insurance Fraud Enforcement Department (IFED), included:

No escape for escape of water claimant. A serial fraudster was jailed for more than 3 years after he lied about his poor claims history to secure insurance against which he made a series of claims for theft, burglary and damage to property, including numerous escape of water claims. He was also dismissed from his employment at a claims management company for diverting £18,000 to his own bank account and attempting to divert a further £17,000.

Road to jail. A man described by the judge as ‘profoundly dishonest’ was jailed for 2.5 years for making a fraudulent claim – including for pre-existing damage – following a road accident in which he used documentation that had been tampered with.

No one is above the law. A police officer was convicted for a motor fraud valued at £10,000 after he was incriminated by his own dashcam footage which showed that debris from a passing van that was alleged to have caused him personal injury and damage to his car turned out to be polystyrene.

Phantom passengers. A couple were convicted after they worked together to make a series of claims, with a potential £50,000 loss to the insurers involved, for personal injury and damage to vehicles from accidents that never happened. They also created ‘phantom’ passengers to try to claim more money.

Pet shop ploy. A man was convicted after he was caught on CCTV staging ‘slip and trips’ at a pet shop and a discount store which would have netted him £11,000

Caught by camera. A man was sentenced after CCTV caught him purposely banging his knee several times on a paving stone to make a fake injury claim. On spotting the camera, he started to hop on one leg to authenticate the injury. He claimed that the footage had been misinterpreted and that he was testing the paving stones to prevent injury to others.

Ghost in the City. A man was arrested for acting as a ‘ghost broker’ selling fraudulent car insurance, including to NHS workers.

Further details of these cases, and other examples of insurance frauds uncovered, can be found on: and


Neill Slane, Senior Vertical Market Manager, Claims, Insurance, UK & Ireland, LexisNexis Risk Solutions says:

“The latest ABI claims data underlines the valuable role data enrichment has to play in assessing risk and detecting fraud at the application stage as well as the huge potential of centralised claims databases for use at quote and at claim.  We’re starting that process in home with a plan to roll out motor and commercial claims databases in 2021.

“As well as understanding whether a customer had a prior claim or not – our home claims contributory database will allow the insurance provider to understand the specifics of the claim, when it occurred and how much it was settled for.  It will give the market valuable context to make pricing and claims treatment decisions”.

Key findings from ABI’s survey of members highlights that last year:

  • There were 107,000 detected fraudulent claims, up 5% on 2018.  The rise was mainly due to increases in motor and property scams.
  • While the volume increased, there has been a small decrease of 2% in the value of detected claims fraud to £1.2billion – the equivalent of £ 3.3 million  uncovered every day. This resulted in a decrease in the average value of a fraudulent claim to £11,400, compared to £12,200 in 2018.
  • Motor insurance frauds remained the most common, up 6% in number to 58,000 on 2018, albeit their value, at £605 million, fell slightly.  Around 75% of fraudulent motor claims contain a personal injury element – this may reflect some fraudulent activity ahead of the introduction of personal injury reforms in April next year
  • Property frauds showed a significant increase. There were 27,000 dishonest claims detected worth £124million – a rise of 30% in number and 8% in value on 2018.
  • The number of liability frauds fell by 14% to 19,000. This may reflect insurers clamping down on ‘trip and slip’ and noise induced hearing loss claims, as well as measures implemented by the travel sector and government to reduce dishonest gastric illness holiday claims
  • Improved prevention measures and better reporting reflected a significant increase in the volume of application fraud detected, up over 200% on the previous year to 760,000 cases, worth £1.4billion. Application fraud typically includes non-disclosure of previous claims.

Mark Allen, ABI’s Manager, Fraud and Financial Crime, said:

“The industry makes no apology for its relentless pursuit of insurance cheats, to protect genuine customers, who end up footing the bill through their insurance premiums. Insurers will not hesitate to ensure that fraudsters seeking to profit at the misery and expense of others will suffer severe and long-lasting consequences.

“Insurers know that the Coronavirus crisis has led to financial hardship for some, and with scammers always preying on people’s anxieties, now it is especially important for consumers to be on their guard, for scams like being approached by someone offering cheap motor insurance. The golden rule is never act in haste – if a deal is too good to be true, then it probably is.”

Detective Superintendent Peter Ratcliffe, Head of the City of London Police’s Economic Crime Funded Units, said:

“Insurance fraud is not a victimless crime and the effect of dishonest claims are felt by everyone. As well as bogus insurance claims inevitably increasing premiums for honest customers, certain tactics used by fraudsters, such as ‘crash for cash’, put the lives of innocent members of the public at serious risk.

“Despite these encouraging figures, which show that IFED and the insurance industry are working well to combat insurance fraud, it’s vital that we don’t ease up on our efforts. The fight against insurance fraud is an ongoing one, so we need to continue working together to prevent and detect this crime type, and ultimately bring the criminals involved to justice.”

Ben Fletcher, Director of the Insurance Fraud Bureau, said:

“ABI’s latest figures help to draw attention to the clear challenges we are facing in the fight against insurance fraud.”

“Insurance fraud is not a victimless crime, because fraudsters who carry out dangerous scams like ‘Crash for Cash’ and who deliberately damage property put lives at risk. These statistics show the problem remains significant and the sad reality is that the frequency of these scams normally only increases in times of recession and financial hardship.

“By the public reporting evidence of insurance fraud to the IFB’s Cheatline, we are able to work with insurers and the police to take action. We’ll be campaigning in the months ahead to encourage more people to step forward and report insurance fraud.”

About alastair walker 11411 Articles
20 years experience as a journalist and magazine editor. I'm your contact for press releases, events, news and commercial opportunities at Insurance-Edge.Net

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