Vehicle remarketing company Copart UK is creating a major new customer service centre as part of its continuing expansion programme to meet growing demand from its insurer customers. Copart has secured 10,000 square feet of office accommodation in Bedford for the new Customer Excellence Centre, which will house around 135 staff and is expected to open for business in the New Year.
Around 100 of the people based there will be moving from Copart’s head office in nearby Wootton, while recruitment for the remaining roles will take place in the coming months.
The additional space created in Wootton by the move also brings the potential for new roles there, in areas including finance, HR, IT and marketing.
Copart UK, part of the US-based global Copart business, has seen significant growth across the UK and currently has around 1,200 employees across 18 locations, including more than 250 in Wootton. The number of roles it offers in the UK (including current vacancies) has increased by nearly 15% in the past 12 months.
The company handles vehicles collected for their customers – who include most of the UK’s biggest insurers – for salvage and remarketing via their global online auction. Jane Pocock, Managing Director of Copart UK & Ireland, said: “The new centre will house centralised critical value-added services to help drive more returns from our customers’ vehicles.
“These services include vehicle engineering, private plate and vehicle finance management, the coordination of keys and documents, and claims negotiations and settlement.
“This is a vital part of our expansion, allowing us to provide and end-to-end service to our partners and provide them with world class outsourced services.
“It also supports our commitment to digital transformation, providing a central hub for the continued development and enhancement of technology and purpose-built systems.”
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