Skyward Specialty Insurance Group, Inc. (“Skyward Specialty” or the “Company”), a leader in the specialty property and casualty market, announced today that it is partnering with Snapsheet Appraisal Services – a leader in cloud-native claims management solutions – to deliver best-in-class claims management technology to customers.
In recent months, Skyward Specialty has made a series of strategic investments to further deliver outstanding commercial auto claims services and capabilities to its customers. The Company recently added a “quick-strike” response service to ensure that an investigator is on the scene of an accident within 2 hours of notice, regardless of location. Additionally, Skyward Specialty simplified and expanded its multi-channel first notice of loss to further enhance customer experience when a loss event of any type occurs.
The partnership with Snapsheet is a further step in Skyward Specialty’s effort to partner with the very best technology companies and to advance the Company’s claim capabilities including the rapid advances in claims-related technology, “big data” analytics, telematics, and artificial intelligence, among others. With the Snapsheet partnership, Skyward Specialty takes another meaningful step towards delivering superior and efficient claims-handling processes and outcomes for Skyward Specialty’s customers. Snapsheet’s virtual appraisal process enables the assessment and settlement of claims within hours of the claim being filed. By eliminating the need to wait for an in-person damage assessment, this strategic approach speeds up the claim process and improves overall customer satisfaction.
“We are embracing new technologies in every facet of our business to drive out cost, improve loss outcomes and deliver superior customer experiences. As part of this initiative, our partnership with Snapsheet streamlines our appraisal experience and provides greater transparency into our customers’ needs,” said Sean Duffy, Chief Claims Officer of Skyward Specialty Insurance Group. “Snapsheet’s advanced technology will ensure that vehicles are quickly repaired and back in-service, thereby providing a better claims experience and service to our insureds.”
“At Snapsheet, we work with every type of vehicle, from private passenger to complex specialty commercial vehicles, and have the ability to finetune our technology, processes and people to create a unique process for carriers and their customers,” said Andy Cohen, Chief Operating Officer of Snapsheet. “We are thrilled to help Skyward Specialty Insurance Group as they expand their business and look to create a preeminent specialty insurance business. We look forward to providing their clients with more impactful solutions and expedited commercial claims experiences.”