Bought By Many, the award-winning pet insurance provider, has announced the appointment of Julia Ingall as its first Chief People Officer.
Julia joins from global hospitality firm Ennismore and brings a range of experience from her senior roles including Ogilvy & Mather, MTV, Uniqlo and Virgin Atlantic. With over 25 years of international HR, culture and talent development experience, Julia will join Bought By Many’s senior leadership team to spearhead the insurtech’s global people strategy as the firm enters the next stage of its growth.
Along with establishing Bought By Many’s employer brand in the job marketplace, Julia will lead a recruitment drive to bolster the growing customer experience and development teams, in the UK and abroad. Continuing to build on the business’s culture and values, Julia aims to make the Bought By Many employee experience as award-winning as its customer service.
After entering the Swedish market in 2019 and becoming one of the biggest pet insurance providers in the UK, Bought By Many is looking for top talent to maintain its position as a leader in the pet insurtech space for its unique products and award-winning customer service. In 2020, it was placed in the top 5% of UK companies for customer satisfaction in a benchmarking survey by the Institute of Customer Service.
Julia will join Bought By Many’s racial equality action group as it continues its mission to be an anti-racist business, with diversity and inclusivity a core part of its people strategy.
Bought By Many burst into the pet insurance industry in 2017, creating high-quality, unique policies that were previously unavailable to pet owners and refreshed the way pet owners were able to interact with their insurer. Sales of its cat and dog policies increased by more than 150% over the past financial year, and in early 2020 Bought By Many closed a Series-C funding round, raising almost £80m from investors.
Bought By Many now insures over 360,000 pets under the Bought By Many brand in the UK and ManyPets brand in Sweden, and is set for further international expansion in 2021.
Steven Mendel, CEO and Co-founder of Bought By Many: “I’m excited to have Julia as part of our team as we continue to grow both customers and employee numbers rapidly. We’re fast approaching 300 people across our three UK offices and our office in Sweden. We have doubled in size over the last year alone. Our team has delivered incredible support for pet owners, even during the pandemic, and we’re now looking to find even more talented people who can help us make the world a better place for pet parents.”
Julia Ingall, Chief People Officer commented: “Bought By Many is clearly a great place to work. It’s impressive they’ve maintained a people-first culture while growing so quickly and I believe they should be the first choice for people looking to join a smart, caring company. I’m looking forward to embedding the values that underpin our culture and success, as we open up our offering to more pet owners around the world. Covid has put a spotlight on companies like Bought By Many who have been able to help their teams thrive during a difficult time, and I’m proud to be part of the next phase of the journey.”