e2e has introduced an online webchat facility to give its clients and network members an additional method of contacting the company. The facility, commonly known as ‘live chat’ is a quick and effective way to gain real time responses to straightforward queries. The facility is available to users between 9am and 5pm and all new chats will be answered within 30 seconds.
Neil Joslin, chief operating officer at e2e said: “Our service model is built around making things easy for our clients and our network members and providing choice. Through lockdown, people have become more used to operating digitally and it made sense to add the option for digital communication into our existing mix of communication channels.
Live chat will improve our online customer experience and provide increased efficiency. Clients and members can still call or email us, if that is their preference, and our bespoke portal, NSGenius, naturally remains an integral tool within our service.”