ALA Insurance has announced it will partner one of the UK’s leading insurance comparison websites, Quotezone.co.uk, with its new bicycle insurance offering – with bike sales up 22% following a huge spike in the number of people cycling during the pandemic.
The ability to adapt to change is why ALA Insurance is renowned for its innovation – reflected in its recently launched customer therapy initiative. Customers who have had to claim on their Cycle or GAP insurance have often suffered a distressing experience. ALA Insurance offers customers a free therapy session with a leading online therapy platform – plus two follow up sessions at a 30% discount – the cost of which is absorbed by ALA Insurance and doesn’t affect the customer’s premium.
Simon England, Managing Director from ALA Insurance comments: “We are proud of our company ethos of treating the customer fairly and making sure we can offer them peace of mind, either with a policy or via our excellent Customer Support Team. Our Customer Support Team are salaried and do not work on commission, a rarity in our industry. This means both our team and the customer can have an open, honest, and unbiased conversation about the policies and neither feels pressure to sell or to buy – making us proud holders of our 4.9 star status on Trustpilot.”
ALA Insurance is a privately owned limited company, launched in 2005 by Simon and Debra England – headquartered in Malton, North Yorkshire with 14 employees based in Jersey, Sheffield, East Grinstead and Malton.
Greg Wilson, Founder of Quotezone.co.uk, comments: “Our drive is to find our customers savings and better policies with an easy and reliable process – making our new partner, ALA Insurance, a great fit. We admire their pioneering approach to customer care, which mirrors our own commitment to go above and beyond.
“We work hard to empower our partners by developing, hosting and maintaining each unique comparison product, constantly evolving so our customers benefit from the latest innovative solutions to help them adapt to the ever-changing insurance market.”
ALA Insurance also offers GAP insurance, Cycle Insurance, RAC Warranty, Scratch & Dent, Excess Protection and Keycare.