CarTrawler is the leading B2B provider of car rental and mobility solutions to the global travel industry, and the new portal, xClaim, is a result of close collaboration with AXA Partners during the long-term partnership.
xClaim has been developed specifically for CarTrawler’s customers to deliver a new, seamless digital customer journey and operational claims platform. This new online claim service aligns with AXA Partners’ pursuit to support CarTrawler in further improving their digital proposition and making customers’ lives easier.
AXA Partners underwrites CarTrawler’s Car Hire Excess Insurance business in over 30 territories worldwide. The company continues to introduce value-added services as part of its partnership with the Irish travel tech business, to support its growth strategy and expansion plans into new areas.
Speaking about the partnership, Lindsay Foster, Commercial Strategy and Transformation Director at AXA Partners, UK & Ireland said: “As with all of our partners, both new and long-term, our relationship with CarTrawler is very much valued, and it’s been a pleasure to be a part of their business growth, and to further improve the customer experience.
“AXA Partners is passionate about customer service, and strives to continually improve its’ propositions, in line with the needs of our partners and their customers. Digitalisation is a key part of business transformation and improving services for customers, which is why we felt that developing xClaim was a critical investment in transforming the Car Hire Excess proposition for CarTrawler
“We are excited to have launched xClaim and are looking forward to further supporting CarTrawler’s growth throughout our long-term partnership.”
Peter O’Donovan, COO at CarTrawler commented: “We’re delighted AXA Partners has invested in our services, as part of our ongoing pursuit to make the lives of our partners and customers easier through market leading digital interactions.
“This is another example of our close collaboration with AXA Partners as we continue to strengthen our relationship, which is based on shared core values. We look forward to growing our business further over the coming years.”