Challenger insurance brand, hubb, has become the world’s first metaverse-ready insurance broker. The firm has been quick to adopt both the technology and working practices which characterise the shift towards the metaverse, with meetings regularly taking place in Horizon Workrooms via the company’s investment in VR devices.
In so doing, hubb aims to ensure that its clients are offered new and adaptable ways to work with the usage-based broker, keeping client comfort and preferences at the forefront its customer service and engagement. Internally, hubb is using the metaverse to establish a new kind of hybrid working environment defined by the division of time in an out of a shared virtual space. According to the firm, this move facilitates the onboarding of new employees by providing instant access to senior staff in a more personal and productive manner than video meetings, while still allowing workers to operate from the comfort and safety of their homes.
In addition to these immediate and practical steps, hubb is also engaging with a metaverse accelerator, ensuring that hubb will not only continue their early adoption of metaverse technologies, but that the firm will keep pace with future developments of this evolving cultural and professional phenomenon.
Edward Halsey, Chief Operating Officer of hubb, said: “This move towards the virtual environments of the metaverse isn’t just a convenient working practice – it also emblematises our client-led philosophy, allowing us to literally meet our customers where they are, whether that be a sunny beachfront or the summit of Everest.
Not only do we now conduct our board meetings in Horizon Workrooms, but we have already engaged with clients via this kind of metaverse-driven technology. By becoming the first metaverse-ready insurance broker, we’re ensuring that we won’t miss an opportunity to put clients at their ease – wherever they are and whatever their preferences.”
Established in 2019, hubb is a disruptive challenger broker that aims to correct the declining levels of service and value in the broker world through the delivery of honest, usage-based broking.