Can You Claim a Refund on P&O Ferry Tickets?

Can you get a refund if your trip on a P&O Ferry is cancelled? Here’s some useful expert advice;

Michael Foote, personal finance expert and Editor-in-Chief of travel insurance comparison site,, said:

“It’s distressing news for P & O Ferries employees and their families. Now is the time to check what redundancy rights you have and dig out any income or mortgage protection policies you hold. If you’ve got tickets booked with P & O Ferries and they don’t offer you alternative transport, it’s a good idea to contact your travel insurance company. Not all policies will cover you, but it’s worth reaching out. 

“If you paid by debit card, you may be able to make a claim through your Mastercard and Visa Chargeback scheme. If you paid with a credit card, you may also be able to claim under section 75 of the Consumer Credit Act 1974. You’ll need to have spent more than £100 on your tickets. 

“If you booked with a tour operator and they are a member of ABTA, your money should be protected.” 


If you have booked with P&O for a trip in the future, then you cannot automatically claim a refund because you don’t agree with the company decision to make all staff redundant. It’s nice to virtue signal, but it will cost you another car/passenger ticket.

If you’re travelling this weekend then this is the position; P&O stated earlier that they are arranging for other ferry operators to take you to your destination. In theory you can claim a percentage of the ticket price if the delay is over say 4 hours. In reality, if P&O’s parent company in Dubai winds up the UK entity and then starts a fresh company, you will have a long battle to get compensation from the old business.

About alastair walker 11342 Articles
20 years experience as a journalist and magazine editor. I'm your contact for press releases, events, news and commercial opportunities at Insurance-Edge.Net

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