Deals: Duck Creek Signs Up Mutual Benefit Group

It’s getting busy at Duck Creek as they sign another deal in the USA, here’s the word;

Duck Creek Technologies (NASDAQ: DCT), the intelligent solutions provider defining the future of property and casualty (P&C) insurance, is thrilled to announce that Mutual Benefit Group has selected its out-of-the-box automated text integration with SPLICE Software® embedded into the Duck Creek platform. Utilizing this technology directly within Duck Creek Claims, insurers can now better lead strategic communication programs, ensuring that customers are engaged and at ease.

Mutual Benefit Group, an existing customer of Duck Creek OnDemand recognized the added value of SPLICE’s automated communication workflows and how they enhance the customer experience. Duck Creek Claims is a comprehensive claims management solution that helps insurers manage the entire claims lifecycle – from first notice of loss to settlement – in a single integrated solution. Through thirteen different touchpoints, Mutual Benefit Group’s ability to continually keep their customers up to date with texts and email when and how they want is truly invaluable.

“We are proud that Duck Creek’s partner ecosystem can enable Mutual Benefit Group to increase its customer engagement throughout the entire claims lifecycle,” said Robert Fletcher, Senior Partner Manager, Duck Creek Technologies. “At a time when people are eager to explore new channels of communication, our customers can have a more humanized experience that is convenient, engaging, and secure. We are keen on working with ecosystem partners like SPLICE that set the bar high and take the user experience to the next level.”

“At SPLICE we are on a mission to ensure every client receives the information they want and need. Our integration with Duck Creek OnDemand makes it simple for clients. Working with great companies like Mutual Benefit Group to ensure that the customer is being informed throughout the claims journey is rewarding for all of us,” says Tara Kelly, CEO of SPLICE Software.

“MBG is dedicated to creating an insurance experience that benefits our customers,” said Shannon Davis, Claim Operations Manager, MBG. “A claim is the moment of truth for any insurance policy. This innovative communication solution allows us to meet our customers where they are and keep them fully informed throughout the entire claim process. We are very excited to be able to offer this communication channel option to our customers, and further enhance The MBG Experience.”