The word from tifgroup, who are back in the travel insurance market. It’s been an exciting few years for tifgroup, which won a libel case back in 2020 against The Times newspaper, after it ran a story on various consumer complaints. In late 2021, the well known MoneySavingExpert website carried a story on the FCA action and shutdown of tifgroup travel brands. On Trustpilot tifgroup have mixed reviews, but a relatively high star rating, with several positive reviews from 2022, so perhaps things have turned around. Readers can make up their own minds.
Here’s the release from tifgroup;
Leading travel insurance provider tifgroup has re-entered the broker market with a new dedicated portal allowing them access to products supported by Protectif, the company’s bespoke medical screening tool. The company re-entered the UK consumer market in January last year in partnership with The Collinson Group.
They were forced to pause sales after their German insurer URV pulled out of the UK market following Brexit. Before the pandemic, tifgroup were the UK’s leading travel insurance provider, underwriting £160m of gross written premium moving into 2020. Brokers can now use the company’s bespoke agent portal, under their Suretravel.co.uk brand, to sell travel insurance directly to their customers. The portal also uses the award-winning medical screening tool, Protectif.
Protectif captures more detail about a customer’s individual circumstances and condition(s) than other screening tools, allowing it to more accurately assess the risks and offer a fairer price. The medical screening tool has helped other brands in the market, including specialist medical provider Insurancewith, to provide affordable travel cover to those with serious or complex medical conditions. The system works by asking customers to list prescribed medication and then the conditions they are linked to, which ensures nothing is accidentally forgotten. It also helps treating doctors if customers are taken ill or injured abroad.
“We’re excited to be back in the broker space, which was an important part of the business until we had to pause sales,” said Amber Moon, Suretravel Manager.
“Our new portal will give both brokers and agents easy access to travel insurance products, especially for customers with pre-existing medical conditions who may find it hard to find suitable, affordable insurance elsewhere. We strongly believe that there is a real need for choice in the UK market for travel insurance policies and related services – particularly those aimed at helping consumers with medical conditions find suitable insurance at affordable prices, allowing them to travel.”
Protectif is a proprietary tool, unique to tifgroup’s products, and isn’t available elsewhere.
Brokers can sign up for the new portal at: https://www.suretravel.co.uk/new-agent/