The latest from Europcar;
Following four successful years working together, AA Insurance Services has renewed and extended its partnership with Europcar Mobility Group UK for a further five years. Europcar provides direct hire vehicle replacement for AA Insurance policyholders and AA members while their vehicles are being repaired.
Driving the contract renewal by AA Insurance Services has been the high levels of customer service delivered by Europcar, including its innovative Delivery & Collection service which enables policyholders to have an easy and convenient vehicle handover. This has been an important ‘added value’ for AA to offer to its policyholders and members.
Tim Rankin, Managing Director of AA Accident Assist commented: “In Europcar we have selected a high quality, trusted, mobility provider to support AA Insurance and Accident Assist. The AA has ambitious plans for the future – we’re confident that Europcar will continue deliver service excellence to our customers and members.”
Europcar has built a solution for insurance providers that ensures policyholders receive a streamlined replacement vehicle experience. The Europcar car and van fleet in excess of 40,000 vehicles means the majority of policyholders will be offered a like-for-like replacement. And as the company continues to build its plug-in hybrid and fully electric fleet, AA Insurance Services will be able to offer the growing number of EV drivers a solution that matches their own sustainability expectations.
With a dedicated insurance support team at its Leicester HQ, Europcar offers a best-in-class end-to-end solution for all insurance mobility claim types. This is supported by a seamless digital customer journey and fleet management platform, reflecting the company’s commitment to ongoing innovation for the insurance marketplace.
James Roberts, Head of Insurance Sales at Europcar Mobility Group UK added: “Over the past four years we have worked closely with AA Insurance Services to build a tailored proposition to ensure their customers receive the best replacement vehicle service possible. In the current market, insurance providers need to know they have fast access to a wide range of quality vehicles to provide customers with like-for-like replacements when their vehicle is undergoing repair and our sustained investment in a young and varied fleet goes to the heart of that requirement.
“Our goal is to give AA Insurance a strong operational solution as well as a streamlined claims experience for its customers. We are delighted to be continuing the relationship with this significant player in the insurance market and look forward to working together to build more bespoke options for AA Insurance policyholders and AA members in the future.”