Some comment on the potential whiplash reform savings from HM Treasury;
Commenting on the publication off HM Treasury’s Whiplash Savings report, Stuart Hanley, Director of Legal Practice at Minster Law, said: “The report is like a sepia-tinted photograph, a record of a bygone era. The arguments which raged back and forth during the passage of the Civil Liability Bill through Parliament in 2017-18 feel irrelevant in 2025.
The pandemic, a change of Government, and a very different post-reform world have wrought huge changes in the claims landscape, and while it’s good that the report has been published, its appearance is a closure, rather than an opportunity to re-commence points-scoring on this or that aspect of claims costs.
At Minster Law, our focus now is on working with partners and stakeholders to find pragmatic and collaborative ways to ensure our customers in the post CLA landscape get the best outcome possible in the shortest timeframe. The Consumer Duty has focused attention on the claims journey, and our task now is to work together and harness technology to generate the claims satisfaction metrics the regulator is keen to see.
Turning back the tide of the whiplash reforms simply isn’t the answer, and neither, frankly, is further reform. Instead we must continue to focus on finding a way to navigate the best course we can for our customers.
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