That is impressive feedback, plus it’s great to win an award as Best Travel Provider. Here’s the word;
Staysure, the UK’s leading travel insurance provider, is celebrating after securing its ninth consecutive Best Travel Insurance Provider award at the 2025 British Travel Awards, while also surpassing the landmark of half a million customer reviews on Trustpilot.
The British Travel Awards, one of the UK’s most respected, consumer-voted accolades, has once again recognised Staysure for its commitment to delivering comprehensive and flexible cover for travellers of all ages, as well as its pioneering expertise in supporting customers with pre-existing medical conditions. This latest award win reinforces Staysure’s long-standing reputation as a trusted leader in the travel insurance industry.
In addition, as of December 2025, Staysure has reached a significant new milestone on Trustpilot, exceeding 500,000 customer reviews. Early indicators show that 82% of reviewers awarded the company five stars, highlighting consistently exceptional service. A further 97% rated their experience three stars or higher, demonstrating strong overall customer satisfaction. Staysure also remains within the top 1% of all UK Trustpilot reviews in 2025 and ranks as the 13th most-reviewed domain in the country, underscoring its continued growth and strong customer engagement.
Commenting on these achievements, Simon McCulloch, Chief Growth Officer at Staysure, said:
“Winning the British Travel Award for the ninth consecutive year is an achievement we are incredibly proud of., reaching more than half a million Trustpilot reviews at the same time makes this moment particularly meaningful. Both achievements reflect the trust customers place in us and the work our teams put in every day to give people confidence when they travel.
“Customer feedback is at the heart of everything we do. The scale of engagement we see on Trustpilot offers invaluable insight into how we can continue to raise the bar. As we look ahead, our focus remains on giving customers a reliable, well informed and reassuring journey from the moment they start planning their trip.”
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