MetLife UK are proud to be working in partnership with the Protection Distributors Group (PDG) and have signed up to PDG’s Claims Charter. The aim of the Charter is to ensure the protection industry provides customers with an efficient and hassle-free claims experience.
In order to achieve the PDG Claims Charter, MetLife needed to meet 6 mandatory requirements, including having a dedicated Claims Team, the use of digital documentation to make the process efficient, and ensuring that customers’ claims are responded to and paid swiftly.
In 2019, MetLife UK paid 14,730 protection claims totalling a record payout of £11.1 million and averaging 56 claims paid a day1, showing the genuine value to customers.
The Claims Charter outlines what PDG believes is standard best practice. Formed in 2016, the PDG has driven significant changes within the market.
Alan Knowles, Chair of the Protection Distributors Group commented, “We’re delighted to see MetLife sign up for the PDG Claims Charter. Considering everything that is going on in the country right now, to see insurance companies still pushing forward to improve the customer claims experience is a real testament to our industry”.
Richard Horner, Head of Individual Protection, MetLife UK said: “I’m proud that MetLife now upholds PDG Claims Charter. Not only does it show our commitment to improving claims standards, but it also demonstrates the great support we continue to provide to our customers. Protection claims hit a record high in 2019, with 28%2 more claims being paid than the previous year.
This shows that MetLife’s MultiProtect continues to cover customers for everyday risks and we keep our promises when it comes to paying claims. Joining the Claims Charter is a move MetLife has taken to ensure our customers and distribution partners feel supported and cared for when they are involved in a claim.”
MetLife’s MultiProtect policy is currently the only stand-alone policy which, alongside a variety of benefits, specifically covers broken bones including some fractures and chips to bones. Child Cover can be added for just £1 a month per adult insured and covers all children in a household, up to the age of 23 and in full-time education. If both parents select the cover, they can protect children twice.
Maximum pay-outs (based on 5 units of cover) are up to £250 a day for UK hospital stays, £3,750 for broken bones, £250,000 for total permanent disability and £200,000 for accidental death. Customers can take out a policy from age 18 up to their 60th birthday and cover will continue until they reach 70.
It is not just financial help – customers also have complimentary access 24/7 to the Wellbeing Support Centre which provides emotional and practical support.
MetLife’s MultiProtect is available through selected strategic adviser partners in the UK. If you are interested in finding out more about the valuable protection it offers, please visit metlife.co.uk/multiprotect.