It can be a headache obtaining a like-for-like vehicle for customers during FNOL, here’s the word;
In the next evolution of its commitment to the insurance industry, Europcar Mobility Group UK has established a dedicated, ring-fenced fleet of vehicles specifically for its insurance customers. Complementing the GTA aligned fleet, this new initiative directly addresses the previous lack of choice for replacement vehicle supply within the industry, and the pressure on insurers to provide like-for-like vehicles to customers.
Alongside matching replacement vehicles to GTA groups, the ring-fenced fleet is made up of both internal combustion engine (ICE) and electric vehicle (EV) options. This dedicated resource underscores Europcar’s commitment to understanding and responding to the unique requirements of its insurance partners and their customers.
Leigh Broomhead, Head of Insurance at Europcar Mobility Group UK said: “The insurance industry has previously faced a lack of choice and sector focused expertise when it comes to vehicle replacement supply, with the increasing use of electric vehicles presenting a new challenge. This is why we are extremely proud to be able to offer a dedicated GTA ring-fenced fleet that is only available to our insurer customers. The fleet can be utilised on a day to day basis, giving insurers the ability to provide like-for-like replacement vehicles to their customers.
“We know that onward mobility is a critical element to the claims experience and a poor service can impact customer satisfaction and add cost. The Europcar GTA ring-fenced vehicle fleet tackles the issue of vehicle supply, and ensures a smoother and more predictable experience for policyholders by providing a replacement vehicle that meets their needs. We are confident that the ring-fenced fleet will contribute significantly to the insurance industry better aligning with customer expectations and a positive claims experience as the UK vehicle market continues to evolve.”
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