ManyPets Posts Latest Financials, Pre-Tax Profits Up 59%

It’s a positive set of results for ManyPets;

Many Group Ltd, the parent company of ManyPets, today published its Annual Report and Financial Statements for the year ended 31 March 2026, reporting profit before tax of circa £10m, up 59% on the prior year (£6.3m), reflecting the benefits of sustained investment in technology, data and operational capabilities that continue to strengthen the Group’s competitive position.

Gross written premium grew 6% year-on-year to £230m, while new business volumes rose 40%, with acquisition costs falling and average premiums held stable in a market where pricing broadly declined. The loss ratio improved two percentage points to 68%, against continued claims inflation across the UK pet insurance market.

The results come at a moment of rapid change in the UK pet insurance market, as advances in technology, data and AI reshape how insurers acquire customers, manage risk and serve policyholders. This year’s performance demonstrates the benefits of the investments the Group has made over recent years, enabling it to improve profitability while continuing to invest for future growth.

Chief executive Luisa Barile said:

Chair Martin Totty said the results reflected the group’s positioning in a fast-changing market with a long-term structural opportunity that remained largely untapped.

 Growth underpinned by pricing and distribution strength

New business grew by 40% during the year while acquisition costs fell, despite a softer pricing environment across the market. The results reflect continued improvements in pricing and distribution capabilities, increasing brand strength, and the growing use of AI across customer acquisition, enabling the Group to attract more customers, more efficiently.

The loss ratio improvement to 68% was achieved despite ongoing claims cost pressures across the market, which the group attributed to multi-year investment in pricing models and data infrastructure built on more than one million risks insured over time

Totty said the Board believed the group was well placed to extend that advantage as market conditions continued to evolve.

AI embedded across the business enhances customer. experience. AI is now embedded across the Group’s operations, supporting customer acquisition and retention, underwriting and operations. As an example, the group’s AI-enabled claims agent Millie now reviews all claims and handles more than half of all claims in a fully automated way. This enables us to settle around half of all claims within 24 hours of submission, and 89% within ten working days. Barile said the technology was designed to improve outcomes for customers, not simply to reduce internal cost.

Totty noted that the claims performance, alongside a Trustpilot TrustScore reaching 4.6 by May 2026 with more than 25,000 five-star reviews, reflected sustained investment in capability with enduring benefit to customer experience, rather than a one-off improvement.

The Group believes the combination of proprietary technology, data and AI is becoming a meaningful competitive advantage, enabling it to improve customer experience and financial performance at the same time.

The group also announced a partnership with VetAI during the year, integrating online veterinary support directly into its product proposition. Both moves extend ManyPets’ role beyond the point of claim and into the broader pet care journey.

Portfolio focused, momentum building: the case for UK market leadership

The group completed the wind-down of its US operations during the year, with capital now concentrated entirely on the UK. Totty said the decision reflected disciplined allocation, and that the board had approved a plan targeting continued growth for the year ahead.