QuestGates Launches Counter Fraud Solutions

The latest new thinking from QuestGates for you;

QuestGates, the UK’s leading owner-managed provider of loss adjusting and claims services, today announces the launch of QuestGates Counter Fraud Solutions (QG CFS). The service integrates prevention, detection and management of fraud into a single, seamless offering designed for commercial and personal lines insurers, Managing General Agents, brokers and commercial clients.

Policy and claims fraud remains a persistent and significant challenge across commercial and domestic property, motor, casualty and specialist lines. QG CFS addresses this by combining advanced data analytics and intelligence with expert investigation, forensic accountancy, surveillance and legal expertise. The result is a comprehensive, robust and modular intelligence-led approach that supports the full range of fraud-related requirements, including identification, detailed investigation, litigation defence, policy coverage advice, fraud recoveries, sanctions compliance and private prosecutions.

The service is delivered by a market-leading team of more than 175 specialists focused exclusively on counter fraud outcomes. The team brings together counter fraud lawyers, dual-qualified property fraud loss adjusters and investigators, complex fraud investigators, surveillance operatives, intelligence analysts, field investigation agents, forensic accountants and credit hire fraud operators. The depth and breadth of this capability underpins the firm’s ability to handle the full spectrum of work, from high-volume claims through to complex, high-value losses.

Greg Laker, Chief Executive of QuestGates, said: “The strength of our counter fraud capability lies in the scale of specialist resources that support the whole group. That depth of expertise gives us the resilience and reach to respond effectively across every claim class and for every client, a proposition which we believe to be unique in the market, and fundamental to how we deliver consistent, high-quality outcomes in an increasingly challenging fraud environment.”

QuestGates is already a trusted partner to 18 of the top 20 personal lines motor insurers in the UK, as well as a broad portfolio of leading commercial and property insurers. In 2025 alone, QuestGates delivered fraud savings in excess of £40 million for some of the UK’s largest property insurers across both household and commercial claims. It also maintains the largest dedicated motor fraud investigation unit in the UK.

Peter Oakes, Partner and Head of Counter Fraud Services, said: “Fraud continues to place real pressure on indemnity spend and on the ability of insurers to settle genuine claims promptly. QG CFS brings the analytical, investigative, forensic and legal capabilities together in one coordinated service, supported by a specialist team of over 175 professionals. This scale and focus allow us to identify risk earlier, investigate thoroughly and respond decisively. By working with us, insurers are better placed to protect honest policyholders, pay genuine claims with speed and confidence, maintain control over costs and safeguard their reputation. The trust already placed in us by 18 of the top 20 personal lines motor insurers and by major property carriers underlines the strength of this approach.”

In a market where fraud continues to erode value and undermine trust, QuestGates Counter Fraud Solutions gives insurers a clear, proven route to stronger protection, tighter cost control and faster resolution of genuine claims.