Big Data

What a telecoms giant can teach the insurance industry

Like tech giants disrupting markets before it, O2 has entered an industry many considered beyond its expertise. But this has given it an edge. In essence, O2 has been able to start from scratch and ask itself a question centred on driving new and improved experiences for customers and agents. […]

No Picture
Artificial Intelligence

Insurers must be held back in public data scramble

There must be limits to the way our publicly available data is accessed and used by private organisations such as insurance companies. I am as enthused about social media as anyone, but a free for all backed by the resources of a £20bn industry cannot be enabled without a substantial ethical debate. […]

Big Data

Father of the Web warns insurers against data profligacy

Sir Tim Berners-Lee has urged insurers to avoid the temptation of using increasing amounts of publicly available data about consumers on the web to price their products.

The inventor of the World Wide Web made a plea to the industry at the British Insurance Brokers’s Association conference in Manchester yesterday, requesting that information we share about ourselves on line – particularly by young people through social networks – should not be gathered for the purposes of pricing risk. […]