UK insurance industry thought leaders, influencers and C suite level authored articles, white papers and new product information.
Heather Smith, Digital Director at LV Insurance, recently posted her thoughts about digital transformation and its impact on customer satisfaction. As more people use phone apps and social media as their first point of contact […]
Here we have another point of view on the tricky subject of rolling MoT exemption for classic cars. Dean Adams from Scrap Car Comparison offers his thoughts; The Department for Transport has announced plans to […]
`the 1960 rule accounts for 197,000 cars on UK roads. The new rules would exempt a further 293,000′ […]
Insurance-Edge.Net thought we would analyse the data and opinion, to try and nail down why motor insurance premiums are rising rapidly. Yesterday we ran a story on van insurance, which identified fraud, increasing van deliveries […]
Guy Kirkwood, COO at UiPath explains how Robotic Process Automation can be applied within the insurance sector […]
Examples could include developing a new operating system, new or more efficient algorithms that take an innovative approach, or new encryption or security techniques… […]
Like tech giants disrupting markets before it, O2 has entered an industry many considered beyond its expertise. But this has given it an edge. In essence, O2 has been able to start from scratch and ask itself a question centred on driving new and improved experiences for customers and agents. […]
research discovered that the issue of greatest importance for consumers, when it comes to claims, is customer experience. Almost half (42%) of the 2,000 consumers surveyed cited customer service reputation as one of the main factors they consider when choosing an insurer – whilst just 20% said they would always choose the insurer that paid out the most claims. […]
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