Infinity is pleased to announce that it has agreed to purchase ResponseTap from its management and venture capital investors. Infinity has developed its class leading conversation analytics suite to enhance its core call tracking services […]
Nigel Cannings is the CTO at Intelligent Voice. He has over 25 years’ experience in both Law and Technology, is the founder of Intelligent Voice Ltd and a pioneer in all things voice. Nigel is […]
VoiceBase, the leading AI-powered voice analytics company, has announced that Slice, the innovative tech platform powering America’s local pizzerias, is leveraging VoiceBase to understand customer behaviours and predict future outcomes and actions. By processing dual-channel […]
How do you solve the problem of using touch screens when viruses are spread by touch? It’s a problem that every insurer, MGA or broker needs to think about when asking employees to return to […]
Twilio (NYSE: TWLO), the leading cloud communications platform, today announced that its cloud-based contact centre solution, Flex, has been selected by BGL Group, a leading digital distributor of insurance and household financial services, which includes […]
FinChatBot, a creator of conversational AI solutions for the financial services industry, has attracted £1.2 million from Saviu Ventures, a French investment holding company which focuses on African startups; Mauritius-based Compass Venture Capital and leading South African venture […]
London based Veraco has designed and manufactured a range of Antimicrobial adhesive pads and wraps to be used on frequently touched surfaces, such as door handles, shopping trolleys and handrails. Assuming insurers and brokers can […]
Noetica – A British company, developing software products for the global contact centre market, today announced that Contact Solutions Limited has implemented its new SABRE™ (Skills & Ability Based Routing Engine) technology. Integrating the dynamic call routing solution with Noetica’s Synthesys™ productivity tools […]
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