Some news from the US market; Glia, the leading provider of Digital Customer Service (DCS), has teamed up with Finastra, a global provider of financial software applications and marketplaces, to help financial institutions to improve the digital customer experience. Via […]
The insurance sector is pouring huge resources into AI and technology to improve customer and broker service. But what about when insurers’ employees need IT support themselves, to help them do their jobs, make sure […]
Allianz did a survey and found brokers value that human touch, here’s the word; Brokers want better communication and more of a personal touch from insurers when dealing with complex claims, as that is where […]
New data out today reveals that 1.4million UK consumers spend two working days over their lifetime on hold to their life insurance providers – with over a third (36%) saying they have had to give up getting through on […]
e-bot7, one of the leading providers of Conversational AI, is listed amongst the world’s most innovative solution providers developing artificial intelligence and machine learning technologies to solve challenges or improve financial services’ efficiency AIFinTech100 list. […]
e2e has introduced an online webchat facility to give its clients and network members an additional method of contacting the company. The facility, commonly known as ‘live chat’ is a quick and effective way to […]
Synetiq has successfully launched a new class leading, innovative live Web Chat – meaning its quicker and easier than ever to reach Parts and Salvage Auction teams. The new technology is part of Synetiq’s investment […]
Allianz Insurance has announced the addition of Live Chat to the Allianz Claims Hub, which will allow brokers to have an online conversation with an expert motor claims handler. This new functionality is the first […]
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