Online chatbots have been around for a while now, but tend to be limited in terms of automated responses. They also have difficulty understanding those writing in a second language, or uising a local dialect. […]
Many insurance brands use chatbots, which are a great way to triage enquiries, and sometimes deal with questions effectively. But language is complex and constantly evolving with new slang words, cancelled words due to wokery, […]
Nigel Cannings is the founder of Intelligent Voice, a company leading the international development of proactive compliance and technology solutions for various forms of media. His experience in both technology and law provides a unique […]
Language services are not just a necessary cost. They should be considered an important aspect of the communication process, and more companies would gain by localising their content to local cultures and target groups. “Companies […]
New data out today reveals that 1.4million UK consumers spend two working days over their lifetime on hold to their life insurance providers – with over a third (36%) saying they have had to give up getting through on […]
Generali Concierge Services (part of Europ Assistance Group) announces the launch of a new chatbot allowing client company customers to book services and recreational activities (like restaurants, car rental, tickets for visits, hotels, etc.) in a personalized […]
Jonathan Sharp from Britannic Technologies, takes a look at the importance of the customer experience when it comes to marketing insurance. The switch to online transactions and the rise of social media has transformed the […]
Those millennials want it all, according to a new survey by Auger, an independent specialist working with the insurance industry on flood and water mains claims. The demand from 18-34 year-olds is for an array […]
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