Trov Are Back in The Game; New Deal with Suncorp Australia
After taking a step back from the gadget insurance market in the UK earlier this year, Trov has kept super busy building partnership opportunities. There are lots of insurers [...]
chatbots
Survey Finds Insurers Are Rated Below Average for Customer Service
Insurers are the least trusted companies in the UK and are unable to answer over half of routine questions successfully, according to research commissioned by digital [...]
Opinion: Insurance Sector Needs to Embrace an AI Future
This Opinion piece is by David Sexton, VP & Head of Insurance Practice, UK and Ireland, Cognizant, and it looks at why AI is necessary within insurance, and how [...]
Opinion: AI Can Transform The Insurance Sector & Add The Human Touch
In this article, Dr. Gege Gatt CEO at EBO.ai argues that virtual assistants and Artificial Intelligence can free up humans to work smarter, not harder. Freeing up staff from [...]
Insurtech: Survey Reveals Companies Want to Embrace AI, But Not Sure How
The majority of businesses (70%) across the UK acknowledge that failing to get on-board with artificial intelligence (AI) now will cost their organisation for the next [...]
The Interview: Talking FNOL, Breakdown Recovery and AI With ALPS
The First Notification of Loss market is changing fast, as technology offers companies the chance to deliver a quicker, and more bespoke service to the customer. Insurance [...]
Opinion: Conversational Marketing & Chatbots Can Boost the Bottom Line
In this latest Opinion piece, Grant Fraser, CEO at Digitonic takes a look at how conversational marketing can really make a deep impact in the insurance sector. Rapid digital [...]
Opinion: Chatbots Are The New Victorian Steam Engine of Customer Service
As digital technology evolves and changes, the fourth industrial revolution is going to make a great many of us redundant. But in some ways, that’s a good thing; [...]