The Interview: Talking FNOL, Breakdown Recovery and AI With ALPS
The First Notification of Loss market is changing fast, as technology offers companies the chance to deliver a quicker, and more bespoke service to the customer. Insurance [...]
chatbots
Opinion: Conversational Marketing & Chatbots Can Boost the Bottom Line
In this latest Opinion piece, Grant Fraser, CEO at Digitonic takes a look at how conversational marketing can really make a deep impact in the insurance sector. Rapid digital [...]
Opinion: Chatbots Are The New Victorian Steam Engine of Customer Service
As digital technology evolves and changes, the fourth industrial revolution is going to make a great many of us redundant. But in some ways, that’s a good thing; [...]
New Survey Highlights Slow Change in Companies Customer Services
The UK lags behind international markets including Germany, Singapore and UAE in making it easy for customers to interact with large organisations. Nearly three-quarters [...]
The New IT Jobs Frontier? AI Internships Available at EBI.AI
Artificial Intelligence is estimated to eradicate a great many jobs in the future, but is it so different from previous developments in IT or technology in general? Remember [...]
Opinion: Talking Chatbots and AI with Natalie Keightley from Avaya
We like to get opinion and insight from those in the industry who are actively helping companies transform their insurance offering. Customer service is an important part of [...]