chatbots

Opinion: Conversational Marketing & Chatbots Can Boost the Bottom Line

12 March 2019 // 0 Comments

In this latest Opinion piece, Grant Fraser, CEO at Digitonic takes a look at how conversational marketing can really make a deep impact in the insurance sector. Rapid digital [...]

Opinion: Chatbots Are The New Victorian Steam Engine of Customer Service

17 February 2019 // 0 Comments

As digital technology evolves and changes, the fourth industrial revolution is going to make a great many of us redundant. But in some ways, that’s a good thing; [...]

New Survey Highlights Slow Change in Companies Customer Services

15 February 2019 // 0 Comments

The UK lags behind international markets including Germany, Singapore and UAE in making it easy for customers to interact with large organisations. Nearly three-quarters [...]

The New IT Jobs Frontier? AI Internships Available at EBI.AI

25 June 2018 // 0 Comments

Artificial Intelligence is estimated to eradicate a great many jobs in the future, but is it so different from previous developments in IT or technology in general? Remember [...]

Opinion: Talking Chatbots and AI with Natalie Keightley from Avaya

29 November 2017 // 0 Comments

We like to get opinion and insight from those in the industry who are actively helping companies transform their insurance offering. Customer service is an important part of [...]