Legal firm Winn Group has signed one of its biggest ever IT contracts. In partnership with its Contact Centre technology providers, Contact Systems, the firm has agreed a longstanding contract to embed the Puzzel Customer […]
This article is by Stephen Cunningham, Sales Director at UK Enterprise and it looks at how working from home teams can communicate effectively. The world of work has changed. There is a need to be […]
Noetica, a software product specialist in the global contact centre market, has announced that the award-winning financial services organisation, OneFamily, is using its outbound contact centre technology. Its advanced dialling, call scripting and campaign management […]
Aerial Direct, the award-winning business telecoms provider, today announces its complete data restructure and digital transformation in a move to enhance its strategic decision making and customer service. Aerial Direct faced an issue that is commonplace among […]
This feature is by Tara Kelly, Founder, President and CEO, SPLICE Software and it takes a look at how essential it is to triage the data from major events. Approximately $145 billion in damage was accumulated […]
This Opinion piece is by Dima Gutzeit, Founder and CEO of LeapXpert, and it looks at the importance of keeping a record of all company communications, in case regulators need to see them. Last month’s […]
That might sound like Matrix-like science fiction, but Wejo and Microsoft are working on it. Which makes sense, because if you think about the way to smooth traffic flow and alert drivers to accidents or […]
Lots of companies offer wellbeing packages for employees now, with Life, healthcare plus some lifestyle coaching being in the mix, and then a variety of bolt-on rewards or extras, depending on the package you bought. […]
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