News

Does AI Actually Help Speed Up The Customer Buying Process?

It’s a possibility, according to Consumer Intelligence. Here’s the word; Recent volatility in insurance, wealth management and price comparison stocks has highlighted investor uncertainty about the role artificial intelligence may play in financial services distribution. […]

News

Latest Data Suggests Home Premiums Falling Steadily

The latest info from Consumer Intelligence, as they track average Home premiums over the last year; Average quoted prices for home insurance continue to fall as competition intensifies with providers cutting premiums and new entrants […]

Motor Insurance

Do Customers Really Understand What Telematics Means?

It’s a valid question, given this recent research by Consumer Intelligence; New research from Consumer Intelligence highlights a significant disconnect between the insurance industry’s use of terminology and consumer understanding, with over one in three […]

Opinion

Premium Finance and The Law of Unintended Consequences

This piece is by Sarah Vaughan, Director, Angelica Solutions The FCA’s market study into premium finance may be well intentioned, but as with many regulatory interventions, the risk of unintended consequences looms large. In seeking […]

Insurance claims

CTSI Celebrates Ten Years of Alternative Dispute Resolution

The latest from the CTSI for you; The Chartered Trading Standards Institute (CTSI) celebrates ten years of Alternative Dispute Resolution (ADR) Regulations which provide a clear and fair way for consumers and businesses to resolve […]

Global insurance trends

Europe: New Survey Says Younger Consumers Want Simpler Insurance Products

Some feedback from Europe on what consumers want and expect from insurers; Access to insurance needs to become simpler, more digital and user-friendly to meet the distinct needs of Europe’s younger generation. This is the […]