Opinion

Insurance That Finds the Customer: How Embedded Products Are Closing the Coverage Gap

This article is by Daniel Tao, Zhibao Technology Inc On some fundamental level, we understand that every day is a series of activities, each with some level of risk. Some are more obvious than others; […]

InsureTech

Customers Expect AI & Digital To Work Seamlessly, But Then…Reality Kicks In

The thing about tech online is that it sometimes goes wrong, just like old school cheques got lost in the post, or fax machines ran out of paper – yeah remember those office fixtures from […]

Insurance Regulation

House of Lords Committee To Hear Evidence From Which? and Fairer Finance

At 10.15am on Wednesday 17 June the House of Lords Financial Services Regulation Committee will hear evidence from: Alastair Reed, Principal Policy Adviser for Money at Which? James Daley, Managing Director at Fairer Finance. This […]

Insurance Regulation

House of Lords Committee Hears Evidence on Insurance Market UK

The latest update from the House of Lords; On Wednesday 10 June the House of Lords Financial Services Regulation Committee will hear evidence from two witnesses in its first public evidence sessions of its new […]

Insurance Regulation

FCA Will Look at How Firms Deal With Bereaved Customers

The latest from the FCA for you; The Financial Conduct Authority (FCA) is reviewing how consumer investment firms support bereaved customers and whether they’re getting it right.  Fewer than half of bereaved customers (47%) felt they […]

News

CII Data Shows Insurers Are Responding to Loyalty Discount Issues

This new data from the CII is useful; New data published by the Chartered Insurance Institute (‘CII’) today (31 March 2026) reveal that consumers believe insurers are responding to their concerns about loyalty. Overall consumer […]

Insurance Regulation

FCA Sets Out Proposals on Financial Advice & Big Decisions, Plus Comments

The latest from the FCA, plus some industry comments below; More people could access financial advice, under proposals set out by the Financial Conduct Authority (FCA).  The FCA is consulting on how to make it […]

Opinion

Case Study: Premier Guarantee Unlocks Smarter CX, Stronger Compliance, and Higher Productivity

How can insurance brands keep customers happy? The short answer is delivering on prompt service, plus making sure third party suppliers maintain those high standards too. Here’s a case study FYI; Premier Guarantee shines in […]