The latest update from the House of Lords; On Wednesday 10 June the House of Lords Financial Services Regulation Committee will hear evidence from two witnesses in its first public evidence sessions of its new […]
The latest from the FCA for you; The Financial Conduct Authority (FCA) is reviewing how consumer investment firms support bereaved customers and whether they’re getting it right. Fewer than half of bereaved customers (47%) felt they […]
This new data from the CII is useful; New data published by the Chartered Insurance Institute (‘CII’) today (31 March 2026) reveal that consumers believe insurers are responding to their concerns about loyalty. Overall consumer […]
The latest from the FCA, plus some industry comments below; More people could access financial advice, under proposals set out by the Financial Conduct Authority (FCA). The FCA is consulting on how to make it […]
How can insurance brands keep customers happy? The short answer is delivering on prompt service, plus making sure third party suppliers maintain those high standards too. Here’s a case study FYI; Premier Guarantee shines in […]
It’s a possibility, according to Consumer Intelligence. Here’s the word; Recent volatility in insurance, wealth management and price comparison stocks has highlighted investor uncertainty about the role artificial intelligence may play in financial services distribution. […]
The latest info from Consumer Intelligence, as they track average Home premiums over the last year; Average quoted prices for home insurance continue to fall as competition intensifies with providers cutting premiums and new entrants […]
It’s a valid question, given this recent research by Consumer Intelligence; New research from Consumer Intelligence highlights a significant disconnect between the insurance industry’s use of terminology and consumer understanding, with over one in three […]
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