This new data from the CII is useful; New data published by the Chartered Insurance Institute (‘CII’) today (31 March 2026) reveal that consumers believe insurers are responding to their concerns about loyalty. Overall consumer […]
The latest from the FCA, plus some industry comments below; More people could access financial advice, under proposals set out by the Financial Conduct Authority (FCA). The FCA is consulting on how to make it […]
How can insurance brands keep customers happy? The short answer is delivering on prompt service, plus making sure third party suppliers maintain those high standards too. Here’s a case study FYI; Premier Guarantee shines in […]
It’s a possibility, according to Consumer Intelligence. Here’s the word; Recent volatility in insurance, wealth management and price comparison stocks has highlighted investor uncertainty about the role artificial intelligence may play in financial services distribution. […]
The latest info from Consumer Intelligence, as they track average Home premiums over the last year; Average quoted prices for home insurance continue to fall as competition intensifies with providers cutting premiums and new entrants […]
It’s a valid question, given this recent research by Consumer Intelligence; New research from Consumer Intelligence highlights a significant disconnect between the insurance industry’s use of terminology and consumer understanding, with over one in three […]
This piece is by Sarah Vaughan, Director, Angelica Solutions The FCA’s market study into premium finance may be well intentioned, but as with many regulatory interventions, the risk of unintended consequences looms large. In seeking […]
The latest from the CTSI for you; The Chartered Trading Standards Institute (CTSI) celebrates ten years of Alternative Dispute Resolution (ADR) Regulations which provide a clear and fair way for consumers and businesses to resolve […]
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