Opinion

Preparing Customer Data for Generative AI

This piece is by Helen Richardson, senior product manager, U.K. and Ireland, LexisNexis Risk Solutions, Insurance The insurance market is being revolutionised by generative AI and other emerging technologies that promise to make insurance more […]

Motor Insurance

New Research Reveals Consumer Fears on AI Decision-Making

 We all know insurance is price-driven, with many previous surveys revealing that the typical UK driver chooses the second or third cheapest quote, from a trusted – or well known – brand. But how about […]

UK Insurance Trends

Insurance Brands: Trust is Hard Won, Don’t Lose Consumer Confidence

Trust is a very hard won thing in business and for insurers it always comes down to claims. How are they handled, was the decision making process seen as being fair, offers of settlement what […]

Opinion

Mansion House Speech: Comment and Analysis From Kroll

Today we have quite a bit of general feedback on the Chancellor’s Mansion House speech, so let’s kick off with this short article. More later and over the weekend; Matt Austen, Consumer Duty Lead for Kroll’s […]