Global insurance trends

Europe: New Survey Says Younger Consumers Want Simpler Insurance Products

Some feedback from Europe on what consumers want and expect from insurers; Access to insurance needs to become simpler, more digital and user-friendly to meet the distinct needs of Europe’s younger generation. This is the […]

Opinion

Preparing Customer Data for Generative AI

This piece is by Helen Richardson, senior product manager, U.K. and Ireland, LexisNexis Risk Solutions, Insurance The insurance market is being revolutionised by generative AI and other emerging technologies that promise to make insurance more […]

Motor Insurance

New Research Reveals Consumer Fears on AI Decision-Making

 We all know insurance is price-driven, with many previous surveys revealing that the typical UK driver chooses the second or third cheapest quote, from a trusted – or well known – brand. But how about […]

UK Insurance Trends

Insurance Brands: Trust is Hard Won, Don’t Lose Consumer Confidence

Trust is a very hard won thing in business and for insurers it always comes down to claims. How are they handled, was the decision making process seen as being fair, offers of settlement what […]