Rant & Rave, the leader in real-time customer engagement technology, today announces it has been appointed by Hastings Direct, one of the UK’s fastest growing general insurance providers, to enhance its customer experience programme and […]
Churn is one of those words which insurers and brokers alike dread. Basically come renewal time, many UK policyholders have a check on price comparison websites, use an app to search for cheaper car cover, […]
GDPR comes in effect in a few weeks and one of the big questions for insurers and brokers alike will be how many customers will demand to see their data files? New findings from a […]
Accident Exchange has won the ‘Outstanding Customer Journey’ award at the UK Customer Service Excellence Awards 2018. The award is another sign that Accident Exchange has continued to make progress after its change of ownership in […]
In this Opinion piece, Vijaykumar Mahendrakar, (pictured) Vice President, Insurance Solutions, UK & EMEA at Mphasis, takes a look at how our digital economy is transforming the broker business. Online competition is driving down commissions […]
Jonathan Sharp from Britannic Technologies, takes a look at the importance of the customer experience when it comes to marketing insurance. The switch to online transactions and the rise of social media has transformed the […]
There are customers who contact insurance companies via social media, others will phone and many more will try an email. Then there are the dedicated contact routes for sales, renewals or claims handling. The customer’s […]
Thirteen organisations from a variety of UK industries have been unveiled as the country’s best for customer service at the 2018 UK Customer Satisfaction Awards ceremony, held at the Hilton on Park Lane, on Tuesday […]
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