The UK lags behind international markets including Germany, Singapore and UAE in making it easy for customers to interact with large organisations. Nearly three-quarters (73%) of UK consumers have expressed frustration at how difficult it is, […]
A leading Suffolk-based insurance broker is celebrating being recognised for providing a trusted service. PolicyBee, based at Brightwell Barns in Ipswich, has been awarded Feefo’s Gold Trusted Service Award for the fifth year in a […]
Maybe it’s the fickle, ever-scrolling nature of the internet, but confidence in many big brand names seems to be declining. From Facebook’s fake news to middle England turning its back on the staid clothing at […]
A survey of 1,002 UK workers in full or part-time employment, carried out by technology services provider Probrand.co.uk, has revealed that an incredible 64% of people admitted to having forwarded a customer email to their personal […]
Charging new customers less than existing customers is exploitative and hurts vulnerable groups such as the elderly but drivers and homeowners are still split on the issue, new consumer research from insurance market experts Consumer […]
Martin Linstrom, MD at IPsoft is today’s guest columnist, with a viewpoint on how Artificial Intelligence can improve comms between customer and insurer, or broker. The future is virtual. If your company handles insurance-related customer […]
More than a third (34.2%) of UK workers believe that robots and automation will deliver more interesting and creative jobs for future generations, according to new research. However, the majority of employees require more education […]
Medallia, Inc. (www.medallia.com), the global leader in customer experience management, today announced it has expanded its flagship London event to four additional markets in Europe and the Middle East, bringing together the world’s leading customer […]
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