Amanda Fox, Chief Customer Officer (CCO) at Markerstudy Group, shares her experiences and lessons learned from adapting customer-facing processes to address the challenges of the rising cost of living and new regulatory changes. In the […]
One of the UK’s leading crowd security and safety specialists and a former counter terrorism police officer and expert advisor to the National Police Chief’s Council has publicly backed the proposed draft Terrorism (Protection Of […]
In this latest Insights article, Colin Brown, CEO at Aryza takes a look at In what can only be described as the most significant regulatory overhaul of the past two decades, the introduction of the […]
The new FCA Consumer Duty comes into effect for insurers, MGAs and brokers from today. What will the impact be? IE rounded up some industry comments FYI; SEDGWICK Nicola Dryden, Chief Client Officer, Sedgwick UK, […]
In this piece, Ross Allan, Director of Property Data Solutions at Hometrack takes a look at the home insurance market and how the new FCA Consumer Duty might affect it. As of this August, the […]
If your insurance brand staff need training on FCA compliance then it’s good to know that the latest Consumer Duty rules are part of the package. Here’s the word; Marshall E-Learning (Marshalls), part of the […]
It’s always nice to put that Defaqto 5 star rating online next to your insurance product, so this update on how Defaqto rated products will meet the new Consumer Duty rules is timely. Here’s the […]
The latest case from the HSE highlights how landowners have a duty of care towards the public using footpaths across their land. A Wiltshire landowner has been fined £15,000 after members of the public were […]
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