Opinion: Chatbots Are The New Victorian Steam Engine of Customer Service
As digital technology evolves and changes, the fourth industrial revolution is going to make a great many of us redundant. But in some ways, that’s a good thing; [...]
insights
New Survey Highlights Slow Change in Companies Customer Services
The UK lags behind international markets including Germany, Singapore and UAE in making it easy for customers to interact with large organisations. Nearly three-quarters [...]
Opinion: AI Can Reduce Human Error, Enhance Customer Experience
In this Opinion piece, we take a look at how Artificial Intelligence can raise the customer experience within the insurance sector and reduce those human errors which often [...]
Opinion: Data Sharing Can Help Minimise Extreme Weather Risks, Reduce Claims
Jonathan Guard, Director, Commercial Markets, LexisNexis Risk Solutions, UK and Ireland looks at how data crunching can underpin more detailed, richer and ultimately more [...]
Carole Nash Teams up With Quotezone on Price Comparison Marketing Push
Carole Nash, one of the UK’s leading providers of motorcycle and classic car insurance, and member of the Ardonagh Group, has teamed up with the price comparison [...]
Opinion: AI Will Completely Revolutionise the Claims Process
Claims are at the foundation of every type of insurance and it’s often the `pain point’ for many consumers, as they feel the process isn’t as smooth as it [...]
Willis Towers Report on Marine, Catastrophe & Property Reinsurance
Reinsurance placements at 1 January 2019 highlight a pricing gap between accounts with peak peril exposures or poor loss records and the rest, with many reinsurers placing [...]
Clyde & Co Report on Legal & Liability Risks for Insurers
Global law firm Clyde & Co has today published a report exploring the legal, commercial and liability risks that climate change creates for businesses and their boards. [...]