This article is by Peer Jelendorf, CEO of Smart Money People The claims experience has typically been considered the defining moment in a customer relationship. It is where promises are tested, emotions are heightened and processes […]
This article is by Warren Carley, Principal, Connected Vehicles-Telematics, Europe, at LexisNexis Risk Solutions For years, usage-based insurance (UBI) has been one of the most promising innovations in motor insurance. Despite this potential, adoption has […]
This piece is by Sara Perez, Executive Vice President, EIS Pet insurance has a rare opportunity to build on improving customer trust with insurers. After several difficult years for the wider insurance market, confidence appears […]
This article is by Justin Goff, Director of Technical Delivery, Hylaine With nearly two decades of experience spanning data architecture, data engineering, data science, advanced analytics and AI-driven solutions, Justin delivers scalable, real-world outcomes—helping clients […]
This article is by Martyn Mathews, Managing Director, SSP UK & Ireland The UK insurance market is changing rapidly. Brokers are dealing with shifting capacity, increasing regulatory expectations and a wave of new technologies reshaping […]
Some thoughts from Diesta on broker payments; Payments are the financial infrastructure of the insurance market. The velocity with which money moves through the industry determines levels of working capital, fiduciary income and write-offs. Drawing […]
This piece is by Keith Viverito, Managing Director of EMEA, Clearwater Analytics It is 8am on Monday morning, and a portfolio manager at a mid-sized insurer is reviewing a portfolio where nearly half the assets […]
Smart buildings are getting smarter. They’re also becoming more exposed. WiredScore’s John Meko on why the gap between cyber policy and verified building practice is the underwriting challenge insurers can no longer defer. Buildings are […]
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