Opinion

Insurers Have Promised Customer-Centricity for Years. Why Are Customers Still Not Happy?

This article is by Sara Perez, EVP, EIS Improving customer experience has been one of the insurance industry’s defining ambitions for more than a decade. Strategies have been built around it and transformation programmes launched […]

Opinion

Why the EU Act Should Not Stop Companies from Using AI in Customer Service

This piece is by Maria Paredes Piscione, AI Solutions Consultant, Sabio Group The EU AI Act, the world’s first comprehensive, legally binding framework for artificial intelligence, is pushing companies to think more carefully about how they […]

Opinion

Could AI Become the Insurance Industry’s Next Compliance Crisis?

As the FCA warns AI will reshape financial services, experts say insurers must strengthen information governance before compliance risks escalate. The UK’s Financial Conduct Authority (FCA) this week warned that artificial intelligence will become a […]

Opinion

Why Software Quality Needs to be a Board-Level Responsibility

The cost of poor software quality extends far beyond the IT department This article is by Carl Andrews, CEO, Original Software. For many years, software quality was considered a technical issue. It sat comfortably within […]

Opinion

Why Adaptability, Not Prediction, Will Define the Next Reinsurance Cycle

This piece is by Ben Rose, President and Co-Founder of Supercede. The pricing reductions seen in the reinsurance market at 1 June renewals were largely as expected for many in the reinsurance market. Property-catastrophe rates […]

Opinion

The Alternatives Boom Creates a Transparency Problem Nobody Wants to Admit

This article is by Yuriy Shterk, Global Head of Alternatives, Clearwater Analytics   Anyone remember a time when institutional investors simply treated private markets as a useful way to diversify alongside traditional portfolios? How times have changed. […]