Opinion

Why You Can’t Solve the Complexity of Insurance’s Technology Stack with More Dashboards

This article is by Sanjib Mitra, Platform Product Manager, FINEOS For insurance technology providers that support core administration, billing and claims systems, platform availability directly affects the services insurers rely on to support their customers. […]

Opinion

Prioritising AI Outcomes in Financial Services to Mitigate Risk and Target Innovation

Financial services firms globally are operating amid economic and geopolitical upheaval, evolving regulatory expectations and market disruption from waves of digital-native start-ups. In response, they must innovate, change and adapt; all eyes are on IT […]

Opinion

Hyperpersonalisation is The Next Competitive Battleground for Insurers

This piece is by Greg Hanson, VP and Head of EMEA North at Informatica from Salesforce Insurers are moving fast beyond one-size-fits-all products. AI now shapes decisions across underwriting, pricing, claims and customer engagement, and […]

Opinion

Brokers Face Fundamental Challenges the Algorithm Can’t Resolve

This piece is by Alessandro De Leonardis, CIO, Armundia Group Should we automate more in insurance brokerage? Any institution must first reckon with a constraint that precedes any model: data quality. Information comes from different […]

Opinion

Insurers Have Promised Customer-Centricity for Years. Why Are Customers Still Not Happy?

This article is by Sara Perez, EVP, EIS Improving customer experience has been one of the insurance industry’s defining ambitions for more than a decade. Strategies have been built around it and transformation programmes launched […]

Opinion

Why the EU Act Should Not Stop Companies from Using AI in Customer Service

This piece is by Maria Paredes Piscione, AI Solutions Consultant, Sabio Group The EU AI Act, the world’s first comprehensive, legally binding framework for artificial intelligence, is pushing companies to think more carefully about how they […]