UK Insurance Trends

GlobalData Says Contents Insurance Shopping is Migrating Online

The share of UK consumers that purchased contents insurance online via a smartphone or tablet increased from 2.5% in 2016 to 16.0% in 2018 according to GlobalData, a leading data and analytics company. The increase was […]

Opinion

Opinion: Conversational Marketing & Chatbots Can Boost the Bottom Line

In this latest Opinion piece, Grant Fraser, CEO at Digitonic takes a look at how conversational marketing can really make a deep impact in the insurance sector. Rapid digital advancements in the ways which businesses […]

InsureTech

Insurtech: Free Webinar on Connected Car Tech Thursday 7th March

Frost & Sullivan, the growth partnership company, announced today that it will host a live, complimentary Growth Innovation Leadership (GIL) briefing, “Connected Car Outlook—Growth Opportunities, Technology, and Trends,” on Thursday, 7 March, at 3 p.m. CET. The webinar […]

Opinion

Opinion: Chatbots Are The New Victorian Steam Engine of Customer Service

As digital technology evolves and changes, the fourth industrial revolution is going to make a great many of us redundant. But in some ways, that’s a good thing; tedious jobs like reciting the same script […]

Global insurance trends

New Survey Highlights Slow Change in Companies Customer Services

The UK lags behind international markets including Germany, Singapore and UAE in making it easy for customers to interact with large organisations. Nearly three-quarters (73%) of UK consumers have expressed frustration at how difficult it is, […]

Opinion

Opinion: AI Can Reduce Human Error, Enhance Customer Experience

In this Opinion piece, we take a look at how Artificial Intelligence can raise the customer experience within the insurance sector and reduce those human errors which often lead to frustration – and the loss […]

Opinion

Opinion: Data Sharing Can Help Minimise Extreme Weather Risks, Reduce Claims

Jonathan Guard, Director, Commercial Markets, LexisNexis Risk Solutions, UK and Ireland looks at how data crunching can underpin more detailed, richer and ultimately more cost-effective risk analysis within the insurance sector. Extreme weather can cause […]

Insurance Brokers

Carole Nash Teams up With Quotezone on Price Comparison Marketing Push

Carole Nash, one of the UK’s leading providers of motorcycle and classic car insurance, and member of the Ardonagh Group, has teamed up with the price comparison platform, Quotezone.co.uk, to bring its car, van and home insurance products to […]