Opinion

Opinion: Chatbots Are The New Victorian Steam Engine of Customer Service

As digital technology evolves and changes, the fourth industrial revolution is going to make a great many of us redundant. But in some ways, that’s a good thing; tedious jobs like reciting the same script […]

Global insurance trends

New Survey Highlights Slow Change in Companies Customer Services

The UK lags behind international markets including Germany, Singapore and UAE in making it easy for customers to interact with large organisations. Nearly three-quarters (73%) of UK consumers have expressed frustration at how difficult it is, […]

Opinion

Opinion: AI Can Reduce Human Error, Enhance Customer Experience

In this Opinion piece, we take a look at how Artificial Intelligence can raise the customer experience within the insurance sector and reduce those human errors which often lead to frustration – and the loss […]

Opinion

Opinion: Data Sharing Can Help Minimise Extreme Weather Risks, Reduce Claims

Jonathan Guard, Director, Commercial Markets, LexisNexis Risk Solutions, UK and Ireland looks at how data crunching can underpin more detailed, richer and ultimately more cost-effective risk analysis within the insurance sector. Extreme weather can cause […]

Insurance Brokers

Carole Nash Teams up With Quotezone on Price Comparison Marketing Push

Carole Nash, one of the UK’s leading providers of motorcycle and classic car insurance, and member of the Ardonagh Group, has teamed up with the price comparison platform, Quotezone.co.uk, to bring its car, van and home insurance products to […]

Emerging Risk

Clyde & Co Report on Legal & Liability Risks for Insurers

Global law firm Clyde & Co has today published a report exploring the legal, commercial and liability risks that climate change creates for businesses and their boards. Climate change: a burning issue for businesses and […]

Opinion

Opinion: Fake Data is Bad For Business, Says InsurTech Specialist Buzzvault

In this Opinion piece, Charlotte Halkett from buzzvault looks at how valuable data has become, and how skewed, or fake data, can sometimes be bad for business. How the insurance industry gathers, sifts and acts […]