Lightico, leading provider of digital customer interactions, and Digital Customer Service (DCS) leader Glia have announced a partnership to make complex customer engagements—such as credit card, insurance policy or mortgage applications—easier to complete, as part […]
You can save fuel by driving more smoothly in general, braking gently and early, slowly accelerating to an average speed of about 55mph, which is where manufacturers design their engines to perform well to meet […]
You know what, gamification could generate a stack of data that the insurance industry can analyse with interest in the future. This is a great idea from Greater Than. The FIA Smart Driving Challenge (FIA […]
Using AI to power chatbots can be very useful for insurers and brokers, since it allows you the chance to automate much of the FNOL conversation. Understanding the problem within minutes can often mean days […]
One sticking point with medical and health claims can be the dreaded paperwork; endless pages of questions, technical terms and definitions that can be baffling for customers, plus gathering up evidence of financial hardship or […]
Insurance Edge is declaring December the month of predictions, and one big development next year will be the application of telematics, plus mobile payments and fuel cards replacing cash, and other payment methods, for fleets […]
Escape of water is one of the biggest concerns for insurers but a new report based on joint research undertaken by insurers RSA, insurance intermediary Hood Group and home automation technology company Lightwave RF, has revealed […]
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