The latest deadline extension from the FCA is worth noting if you are in the Motor finance sector; We have extended the pause to the deadline for motor finance firms to provide a final response […]
The public seem increasingly likely to complain about financial advice they have been given. There are lessons here for insurance brands who market various products, such as with-profits policies, which fail to meet their predicted […]
If you read the comments on Trustpilot, Google Reviews or insurance brands’ social media accounts, then you will struggle to understand where the CII are coming from on this one. Consumer satisfaction has never been […]
The Motor Ombudsman has reported a small rise in the volume of complaints submitted by consumers about an electric vehicle (EV) during the second quarter of this year. The data is interesting as it shows […]
One of the big sticking points in motor claims can be the valaution of the written off vehicle. Owners often believe that their car is worth the asking price online, as placed by traders trying […]
The word from tifgroup, who are back in the travel insurance market. It’s been an exciting few years for tifgroup, which won a libel case back in 2020 against The Times newspaper, after it ran […]
Some useful data from the Ombudsman ( can we still say that? – Ed) on the type of consumer complaints about electric car buying. Interesting that EV owners are complaining about the chassis and the […]
The 19th century playwright and poet famously observed that `there is one worse than being talked about, it is not being talked about.’ As witty remarks go it isn’t one of Wilde’s best, but it […]
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