The Association of British Insurers (ABI) is today launching Mental Health Standards to provide better support for customers with mental health conditions when applying for health, travel or protection insurance. Customers can often face too […]
Urban Jungle, which provides home insurance for ‘Generation Rent’, has embarked on its most ambitious move yet by launching a TV advertising campaign. The challenger brand, launched in 2016, invested a six figure amount into […]
The FCA has set out new best practice guidance for firms to do more to protect vulnerable consumers. There’s some comment from Huntswood below too. More than 24 million people display one or more potential characteristics […]
The UK insurance and long-term savings industry today launches a new fund to help support some of the people hardest hit by the Covid-19 crisis. The Covid-19 Support Fund aims to raise £100 million, with £82.5 […]
Rainbird, the AI-powered intelligent automation platform, and global consultancy EY, have collaborated with the Royal College of Art (RCA) to offer industry knowledge and expertise to students enrolled on the RCA Service Design Programme course. The aim […]
Brightside’s virtual customer contact operation is operating seamlessly this week, according to Group CEO Brendan McCafferty, who was speaking after the broker completed the final stages of its move to a virtual working environment in […]
Once again the FCA has taken action over the tricky question of how to deal with vulnerable customers, who are not managing their finances well. This policy has far-reaching consequences for insurers, brokers and MGAs, […]
In one month’s time, the UK will reach the Financial Conduct Authority’s (FCA) six-month delayed deadline for the implementation of PSD2, and Strong Customer Authentication (SCA) will finally be enforced for online banking. Strong Customer […]
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