A new international study of insurance industry leaders and technologists suggests the next two years will see even more change in how insurers use real-time decisioning systems to help make customer service experiences much more responsive, richer […]
There are four steps to modernize legacy systems for better Customer Experience says Vijay Pahuja, Corporate Senior Vice President, Client Services, WNS. Legacy systems in insurance companies have grown organically and in an ad hoc […]
How can low-code development tools power insurance digitalisation? Sean Baird, Director of ECM Product Marketing, Nuxeo, tells us more. Few would dispute that the Financial Services (FS) sector that has approached digitalisation with varying degrees […]
2020 — EIS, a core and digital platform provider for insurers, today announced the findings of its first-ever Customer Compass Report. The report found that, despite the insurance sector investing nearly $28 billion on customer experience, less than half of global respondents (49%) feel their insurance provider will be responsive to their basic needs. EIS, in partnership with GlobalWebIndex, […]
FinChatBot, a creator of conversational AI solutions for the financial services industry, has attracted £1.2 million from Saviu Ventures, a French investment holding company which focuses on African startups; Mauritius-based Compass Venture Capital and leading South African venture […]
According to Forrester (Nasdaq: FORR), the quality of CX across European auto and home insurance providers is mediocre. With the industry’s low-touch engagement model, channel complexity, and price sensitivity, leading insurers struggle to elevate customer experience. Forrester’s […]
This piece is by Alessandro Chimera, Director of Digitalisation Strategy, TIBCO Software and it looks at how insurers can effectively re-invent their brand, using the latest Cloud based systems. The power to shape your brand’s […]
MetLife UK are proud to be working in partnership with the Protection Distributors Group (PDG) and have signed up to PDG’s Claims Charter. The aim of the Charter is to ensure the protection industry provides […]
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