PwC, Cognite, and OutSystems have formed a strategic partnership to deliver unprecedented digital transformation solutions for manufacturing, energy and utility customers. The partnership empowers industrial data scientists and engineers to operationalise data and develop applications by abstracting […]
Onguard, the fintech company specialising in order-to-cash and credit management, has selected technology services company Rackspace to boost the agility of its customer operations. With the Rackspace Private Cloud powered by VMware, Onguard is able to adapt even […]
New research from Gobeyond Partners, the consulting and services business focused on customer journey transformation, today reveals that customer experience is largely perceived as a strategic issue and one that should be driven at board level […]
This latest analysis of 2020 and beyond comes from Forrester Research, who have a huge Customer Experience show lined up for June 2020 in YC btw; In 2020, insurers will aim to have a stronger […]
In this latest look ahead to what 2020 will bring us, Herve Mazenod, Managing Director of Insurance and Investment at Gobeyond Partners offers some useful insights; “In the insurance sector specifically, 2019 has been about […]
If you are an insurance broker, MGA or general insurer, then it pays to know which accident and claims management companies deliver the best service for the customer. Policyholder feedback on social media, or sites […]
According to research findings released today by NTT DATA, new digital technologies, increased competition, and evolving customer expectations are driving 61% of financial services and insurance companies (FS&Is) to shift away from traditional, vertically-integrated business models […]
Following a year of investment and development, Avaya Holdings Corp. has announced the opening of its new Customer Experience Centre (CEC) in Guildford. The state-of-the-art facility will act as the UK’s leading showcase of the latest […]
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