OK brokers, claims management handlers and insurers; let’s imagine a time when you don’t need to send a motor engineer round with a clipboard, to assess the damage to a car, motorcycle or van. Instead, an Uber driver, a local parcel delivery freelancer, or someone who works at a car repair compound can take hi-res images and then have AI-enhanced software assess the damage, approve the claim and make a settlement offer.
That time is fast approaching.
Latest news from the US is that Liquid Motors have teamed up with WeGo Look, one of the biggest players in freelance auto accident triage. The key phrase here is `on demand,’ as WeGoLook have a huge network of people who are able to take photos at dealerships, breadown and recovery compounds, or accident repair shops. Basically, the photo data is uploaded wherever the damaged vehicle is located, and Liquid Motors does the rest.
In the USA, WeGoLook – a subsidiary of Crawford & Company by the way – have some 30,000 employees, called Lookers, who are able to visit the vehicle and capture imagery via the WeGoLook app. The damaged car will be assessed and can then be listed on auction or trade sites within seconds.
`We are excited to bring on-demand inspections to the Liquid Motors platform,’ commented Robin Smith of WeGoLook, adding, I know customers will be thrilled by the quality of the inspections and the speed of delivery.’
Both companies are going through final phases of testing and expect the integrated service to go live across the US early in 2018.
Over to you UK insurance specialists, do you think that this type of freelance work can be farmed out to the gig economy, or do some vehciles, like say motorcycles require in-depth knowledge to truly assess the level of repairability at a reasonable cost?
Post a comment below.