Claims Consortium Group Wins Leadership Award

Thirteen organisations from a variety of UK industries have been unveiled as the country’s best for customer service at the 2018 UK Customer Satisfaction Awards ceremony, held at the Hilton on Park Lane, on Tuesday evening.

Now in its eighth year, the annual awards ceremony celebrates UK customer service achievements across the public, private and voluntary sectors. Run by The Institute of Customer Service, the awards have been created to showcase the organisations who place the customer experience at the heart of their business strategy and build a sustainable culture of customer service within their organisation.

Organisations from a variety of sectors were recognised for their achievements at the prestigious awards ceremony. Of the 125 shortlisted organisations and individuals, some were well-known high street names and brands, whilst others represented small business and the public sector, demonstrating that good customer service is vital to all organisations and industries.

A total of 13 organisations and individuals were judged to have delivered the highest standards in UK customer service and were recognised for their achievements with a Customer Satisfaction Award.

Jo Causon, CEO of The Institute of Customer service commented: “What’s clear from this year’s entries is the extent to which organisations are determined to get things right first time, embed a customer service ethos at every level, and fuse the functional and emotional impact of experiences – which is not easy in such a competitive economic environment.

One of the winners was Jeremy Hyams, CEO of the Claims Consortium Group, who picked up the Strategic Leadership Award.

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